01 Run · Managed IT & outcome-based services
We operate critical technology functions and take responsibility for the outcome: full-coverage managed IT delivered by dedicated teams, with SLAs, KPIs, and governance built in from day one.
Talk to us about RunThe short version
Most providers bill time and materials, with no accountability for results. Alpha works to a defined scope with agreed SLAs and KPIs, fixed and predictable pricing, monthly executive reporting, and continuous improvement. The agreed price remains the price unless scope materially changes: no hidden add-ons or surprise billing.
What we do
Compliance-ready controls
Engagement
Why Alpha
| Measure | Alpha | Typical provider |
|---|---|---|
| Cost efficiency | Lower operating cost with stronger talent alignment | High-cost internal support, or offshore teams built on junior resources and layered markups |
| Talent quality | Experienced, delivery-ready resources with strong communication and business fit | Junior-heavy teams with limited continuity and slower ramp-up |
| Commercial model | Outcome-based pricing tied to agreed KPIs, with transparent reporting | Time-and-materials billing with no outcome accountability |
| Team structure | Dedicated, named teams with direct access to Alpha leadership | Shared resource pools with frequent rotation |
| Transition | Side-by-side onboarding and clean knowledge transfer from day one | Rushed or fragmented transitions that disrupt operations |
| Continuity | Low attrition preserves institutional knowledge | Higher churn and knowledge loss |
Proof
Delivered onshore, nearshore, offshore, or as a hybrid, so the delivery model fits your requirements and budget.
Replacing in-house operations
Reduce run-rate support costs while improving coverage, scalability, and accountability.
Replacing an existing offshore provider
Reduce current spend while gaining stronger talent alignment, communication, and service consistency.
Proof
Representative engagements. Client names are withheld; references are available on request.
Healthcare services
IT service desk and production support
Alpha runs the Level 1 IT service desk and the business service desk, renewed for a second term, plus production support across eight technology domains. When the client asked for extended coverage, Alpha added nearshore and offshore staff to provide it.
Insurance
Managed security operations
A 36-month managed security-operations and staffing contract, signed at the CIO level, covering the client's security stack, including Palo Alto, Guardium, CipherTrust, Kenna, and F5.
Mortgage
24×7×365 help desk and testing
Round-the-clock help-desk coverage for operations in New Jersey and Delaware, plus a dedicated user-acceptance testing team that executed 6,335 test cases.
Credit union
Outcome-based AV and network services
Alpha replaced the incumbent provider's AV technician under an outcome-based managed service, then expanded into network-technician support.
Suggested first step
